Listening to you
A question on your ritual or on your order ? Write to us, our customer service team based in Quebec will respond to you in 24 to 48 business hours.
Find us
Online business, based in Quebec, Canada
Assistance
E-mail : info@natureetre.com
Opening hours
Response within 24 to 48 business hours
Have a question ?
Because each being is unique, we take the time to read and respond with the greatest of care.
Frequently asked questions
Absolutely. In NatureÊtre, the "beauty of its own" (Clean Beauty) is at the heart of our approach. All our cosmetics are guaranteed to be free of parabens, no phthalates, and no sulfates.
Yes. Our formulas minimalist and clean are developed to minimize the risk of’irritation, and are suitable for all skin types, even the most reactive.
Yes, 100 %. None of our ingredients or finished products n’is tested on animals, and l’all of our range is fully vegan.
All of our cosmetics are imagined in Quebec and formulated, poured and packaged in certified laboratories in North America (Canada and the United States).
Allow 2 to 4 business days to prepare your order, then 3 to 7 working days for delivery. A tracking number is sent to you via email as soon as you’shipping.
Livraison gratuite partout au Canada dès 70 $ d’achats (frais fixes de 5,95 $ en dessous de ce montant). Aux États-Unis, livraison gratuite dès 100 $ d’achats (frais fixes de 9,95 $ en dessous de ce montant).
For reasons d’hygiene, we cannot accept returns of products that are opened or used. If your product is still sealed, you have 14 days after receipt for return (return fee charged to the customer).
Send us a photo of the damaged product to info@natureetre.com in the 48 hours following delivery. We will send you a new copy free of charge.
