{"id":11,"date":"2026-09-18T09:27:49","date_gmt":"2026-09-18T13:27:49","guid":{"rendered":"https:\/\/natureetre.com\/?page_id=11"},"modified":"2026-09-22T20:18:37","modified_gmt":"2026-09-23T00:18:37","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/natureetre.com\/en\/refund_returns\/","title":{"rendered":"Policy delivery and returns"},"content":{"rendered":"<h2 class=\"wp-block-heading\">1. Shipping times and costs<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In Nature\u00catre, we believe in a cool beauty and responsible. Your cosmetics are prepared and packaged at the request in our laboratories and certified partners in North America.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Area of delivery :<\/strong> we currently ship across Canada and the United States.<\/li>\n\n\n\n<li><strong>Processing time :<\/strong> please allow 2 to 4 business days for the careful preparation of your order.<\/li>\n\n\n\n<li><strong>Time d&rsquo;shipment :<\/strong> once the parcel has been dispatched, the delivery usually takes from 3 to 7 business days for Canada (Quebec and other provinces). A tracking number will be sent to you by e-mail after the departure of the parcel to track your delivery in real time.<\/li>\n\n\n\n<li><strong>Shipping :<\/strong> \n<ul class=\"wp-block-list\">\n<li>Canada: flat $ 5.95 is. Free delivery from $ 70 to $ d&rsquo;shopping.<\/li>\n\n\n\n<li>United states : Fixed to$ 9.95. Free shipping$ 100 d&rsquo;shopping.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">2. Returns &amp; refunds policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the intimate nature and hygienic products of skin care, we n&rsquo;not accept returns for products that are opened or used. Your safety and health are our top priority.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Product not open :<\/strong> you have d&rsquo;a period of 14 days after the receipt of your order to request a return, provided that the product is sealed, intact and in its original packaging (d&rsquo;origin. The return costs are the responsibility of the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Error or damaged product :<\/strong> if your product arrives defective, broken during shipping, or s&rsquo;il s&rsquo;agit d&rsquo;an error on our part, we promise to resend you a new product free of charge or refund you in full. Please send us a photo of the damaged product to our e-mail address d&rsquo;assistance in 48 hours after delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Customer Service<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A question on your ritual or your order ? Our quebec team is here for you. Write to us at any time via our page <a href=\"\/en\/contact\/\">Contact<\/a> or l&rsquo;address : info@natureetre.com<\/p>","protected":false},"excerpt":{"rendered":"<p>1. D\u00e9lais et frais de livraison Chez Nature\u00catre, nous croyons en une beaut\u00e9 fra\u00eeche et responsable. Vos cosm\u00e9tiques sont pr\u00e9par\u00e9s et emball\u00e9s \u00e0 la demande dans nos laboratoires partenaires certifi\u00e9s en Am\u00e9rique du Nord. 2. Politique de retours et remboursements En raison de la nature intime et hygi\u00e9nique des produits de soins de la peau, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":6,"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":2091,"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/pages\/11\/revisions\/2091"}],"wp:attachment":[{"href":"https:\/\/natureetre.com\/en\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}